ABOUT THE ROLE
The Operations Associate will join the newly restructured Partner Success team at a critical time in SF New Deal’s journey as a small business service provider and advocacy organization. The Operations Associate will provide key support to the many distinct programs within SF New Deal’s portfolio through community engagement, field observation & team discussions. The ideal candidate has a keen eye for continuous operational improvement & process localization with consideration to the partners, clients & communities we serve, and is comfortable resolving incidents, understanding program-specific trends, and supporting the design & implementation of new solutions.
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This role will function as a strong bridge between our Programs & Partner Success departments, as well as a liaison to the many stakeholders who collaborate alongside SF New Deal to create a diverse and vibrant San Francisco. The Operations Associate will report directly to the Dir. of Partner Success, and work alongside the Program Managers who oversee individual programs within our portfolio and the Partner Experience & Compliance branches of the greater Partner Success team.Reports to: Director of Partner Success
Approximate Weekly Time Required: 40 hrs/week
Preferred Work Days for This Role: Monday - Friday
Compensation and Benefits: Medical, Dental & Vision Insurance, Paid Time Off, Matching 401k, Work from Home Stipend and Monthly Wellness Stipend, Professional Development.
Salary Range: $65,000-$75,000
Location: This role is primarily remote/work from home and requires a lot of time on the computer and the phone. Project depending, regular site visits may be required. The ideal candidate is in or near San Francisco.
KEY RESPONSIBILITIES
Operations (70%)
- Act as a Partner Success liaison to the Programs team & coordinate with Program Managers regarding partner management & incident resolution
- Be the primary point of contact for a dedicated book of business within assigned programs.
- Develop, oversee & improve program-related quality management systems in observance of City mandated guidelines & internal service standards
- Provide on the ground support as needed through all phases of the program lifecycle and encourage better program praxis by applying in-field learnings & observations
Department General (30%)
- Be a partner advocate when collaborating with the Programs & Partner Success teams by representing the emergent challenges, concerns & areas of interest expressed by partners outside of a singular program context
- Provide Call Center coverage to relevant language & departmental lines
- Represent SF New Deal’s mission & vision to communities across the city with an eye for future partnership opportunities
YOU’LL BE A FIT IF YOU
- Are excited to approach challenges from new perspectives.
- Are energized by the opportunity to shape new, high impact programming in support of small businesses
- Are passionate about advancing equitable pathways in entrepreneurship
- Have a bias towards action
- Are an empathetic, collaborative, and values-driven team player
- Are self-directed and proactive; able to identify problems or areas of improvement, propose solutions, and prioritize effectively
- Are excited about the prospect of helping small businesses and historically underserved communities
- Are able to work independently and collaboratively with remote team members
- Have a strong attention to detail, are extremely organized, and thrive managing multiple projects
- Are excited to use technology to apply a data-driven approach to problem solving
How to apply: Send a resume and thoughtful cover letter to jobs@sfnewdeal.org Applications submitted through Easy Apply will not be screened.
