Customer Service Representative
This is us
Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.
Our core values
We empower creativity and ground-breaking thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. To ensure we set our new associates up for success when they start, we have developed a robust onboarding plan to help you ramp up successfully. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates an advantage in the markets we serve. And we would love to have you join us!
Your challenge
After training and a tailored learning programme when you join, you will play a key role within the Customer Service Team providing first class support to our customers. You will be responsible for achieving business goals for processing orders, on time delivery and supporting the return handling. This role is based in our De Meern (Utrecht) office.
Your responsibilities at Videojet, include:
- Assisting customers by phone or e-mail
- Placing orders and quotes
- Registering returns and informing customers on status
- Tracking of orders to manage customer expectations about deliveries
- Problem solving; propose alternative delivery methods for urgent deliveries or delays in line with our policies and processes
Your experience/skills will include:
- A pro-active and flexible professional style with good interpersonal skills
- Pragmatic problem solver who can support and lead others to deliver the best solutions for our customers.
- Service-oriented and engaged colleague who seeks feedback to continuously improve
- Excellent communication skills that include proficiency in Dutch and English
- Proven attention to detail skills
- Natural team-player, happy to work within a successful, diverse and talented team
Our offer
Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important. It's a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals. You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself!
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
