Come and work for Aoteroa's largest multi-utility retailer; Mercury and be part of our awesome Customer Operations team. Using your excellent problem solving skills, and your radiant personality, you have the chance to make our customers' day!
Our mission, which guides us in what we do and why, is Energy Freedom for all New Zealanders. This is about Aotearoa New Zealand being stronger economically and more sustainable through better use of homegrown, renewable energy. Our company-wide focus of 'Thriving Today, Shaping Tomorrow' is the strategic foundation that underpins what we do and how we work together. It builds on our mindset of long-term thinking and considered decision making, with the impact on our customers, communities and country at its heart.
Due to internal promotions we are looking for Customer Service Consultants to work with our awesome team and customer base. The contact centre is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business!
What you will be doing:
- Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
- Investigate queries with other departments to ensure a wonderful resolution for our customers.
- Keeping up to date with product and company knowledge, and other duties as assigned.
What you should have/be:
- Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
- The ability to look at the big picture and use creative problem solving.
- Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
- Comfortable working to a schedule.
- A strong communicator with the ability to bounce back from challenging conversations.
- A friendly and professional attitude is a must!
So, what's in it for you?
- A fantastic working environment with the coolest people on the planet.
- On top of your 4 weeks annual leave, we offer an additional 5 days leave (My days) to our people each year!
- Annual salary reviews with excellent parental leave policy, options to purchase additional leave or cash in leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's largest energy providers.
- Free life and income insurance and discounted health insurance.
- $100 towards an annual health check up with your GP.
- The opportunity to work some shifts from home once you are established in the role.
- You will be provided with a work laptop and charger and a one-off payment of $400 to assist with the cost of your home office set up.
- Many opportunities to connect outside your normal role and responsibilities by joining any of our internal community groups such as Te Ao Māori Ki Mercury, Pride Network and more.
- You can further grow your network through other initiatives such as Coffee Connect (where you connect with a random colleague in the business for coffee - obvs) or Skill Share (where you provide your diverse range of skills and talents to support other projects going on in the business).
Need to know:
- Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
- You will need to be available to work from one of our swish new offices in either Tauranga or Oamaru.
- Your induction will consist of a 5-week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
- We have two start dates coming up on the 26th of June and the 24th of July, we will work with you to confirm which role will be best for you.
If you have any queries please email recruitmentcea@trustpower.co.nz, or, hit that apply button to connect with the people connecting Aotearoa! Applications close 26th of June 2023.
Please note that Mercury retains the right to bring a particularly strong candidate through to interview more quickly.
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