Group Account Director [Mexico]

 

A LITTLE BIT ABOUT THE ROLE.

OLIVER+ is looking to recruit a Group Account Director to work as part of the Global Account Management team and enable account growth and expansion.

What we want to see is a proven track record of scoping and building out multi-discipline teams to support various accounts across the greater group. The role will include being the face of OLIVER+ in the upfront conversations with the leadership in OLIVER and the Inside Ideas Group, as the potential and new accounts start to come onboard. Proposals and solutions for the individual business/account needs will be a core part of the role, ensuring that the correct solution (considering the type of work, disciplines, time zones etc.) is put in place to best service the end client's needs.

We are looking for great leadership and a proactive approach to problem solving. You should have meticulous attention to detail, understand the importance of the agency/client relationship, managing multiple accounts for the agency all at once and you will have proven yourself as a safe pair of hands on the day-to-day management of the account needs. This is a support role to the Group Account Director and existing Project Director, so you will have someone to turn to for assistance with the more difficult conversations.

This is a great opportunity for a levelheaded, strategic thinker, who has gravitas with both staff and client, who is able to navigate difficult conversations and find solutions. We value hard work, and we want to have fun doing it. The role ensures delivery against growth and account performance targets, alongside maintaining positive working relationships across all accounts in the group.

WHAT YOU WILL BE DOING

• Help build on an existing team of resources to service multiple accounts.
• Help create a solid way of working to adhere to while this relationship grows.
• Help adhere to all key processes to ensure a streamlined/efficient account that outlines the correct way to share resources, billing processes, playbooks etc.
• Setup and help run weekly Ops/Bolt/Catchup calls with the various teams.
• Help build global approach to work across 3 time zones, ensuring (in effect) an always on approach to how OLIVER+ manages creative content adaptation and rollouts of campaigns.
• Help on the business development across accounts in the portfolio.
• Help identify and implement ways to optimise and streamline the account as it tracks forward with a focus on delivery and revenue increase.
• You will be confident with clients and will challenge the client when necessary, whilst keeping a positive relationship.
• You will actively keep an eye out for new opportunities within the current portfolio.
• Help drive recruitment process with the recruitment team for all permanent, temporary contract and freelance roles within your teams to ensure that there is no dip in the level of service the clients have become accustomed to.
• Conduct timeous communication both written and verbal with all senior stakeholders internally and externally, with a sense of urgency and accuracy.
• Develop and maintain strong client relationships (both internally and externally) through clear communication and by building up trust between yourself and the OLIVER agency client contacts.
• Identify, manage and mitigate against project risks at all times. Offer alternative solutions where needed.
• Support the business to develop technical excellence within OLIVER+´s clients and internally in the department. Looking closely at the automation offerings that will become an important part of this account.
• Work collaboratively, motivate and encourage the closer and wider teams ensuring all team members remain focused on delivering the best work possible and feel supported in doing so.
• Keeps up to date with industry news, agency case studies and innovations that the clients can learn from/make use on future campaigns.
• Help drive the responsibility for the ultimate output quality, commercials and stakeholder relationships throughout OLIVER+´s engagement with multiple stakeholders.
• Successful client contact and accountability for client projects and key clients within OLIVER+.
• Work on multiple accounts supporting from initial scoping discussions, all the way through to implementation and team onboarding.
• Manage operations of teams that fall under your remit to ensure all deliverables are carried out accurately, effectively, efficiently and on budget — for both the business and the client.
• Continually look to augment the ways of working and relationships to grow the footprint of resources/services per account.
• Provides leadership to your teams as well as helping develop strategy and vision for the Account Operations.
• Proactively identifying and implementing improvements to processes. Identify areas for operational efficiencies and streamlining workflows.
• Assist in scoping and compiling proposals for new accounts that need to be onboarded, acting as client lead/liaison, representing OLIVER+ in presenting proposals, project scopes, cost estimates and timing plans.
• Demonstrate a proven track record of understanding digital marketing and the requirements therein to help scope project/account needs accurately, ensuring that what we deliver to the accounts is always held to a high industry standard.
• Final escalation point for the client for any issues with your teams, you will need to be a problem solver that deals with problems with a solution-based attitude (before escalating to the GAD/SPD).
• You will be confident with clients and will challenge the client when necessary, whilst keeping a positive relationship. You negotiate to create win-win compromises with your client on behalf of you team members where needed.
• You will ensure each global team always delivers to the expected levels of client service as an oversight role.
• Lead your teams, leaning on the existing resources to feedback information from their teams and markets that helps you further drive an efficient and scalable process to high end delivery.
• You will have oversight of your teams WIPs and knowledge of projects going through the studio's, without being pulled into the day to day management of projects.
• The ability to direct teams to deliver, without getting caught up in the detail as this is an oversight role.
• You will actively keep an eye out for new opportunities within the accounts you support and put these opportunities through to the GAD/SPD to advise and support an approach.
• Follow refined processes for IIG and push teams to work to the processes set out, but have the ability to challenge process to ensure teams are working as efficiently and effectively as possible.
• Strive to follow and implement the best practice production and creative process within OLIVER+ and with internal and external clients, as well as external suppliers.
• Pull time utilisation reports to track and monitor the over and under usage of resources on the accounts you support, reporting up to GAD/SPD to discuss with the commercial leads at OLIVER HQ.
• Drive recruitment process with the recruitment team for all permanent, temporary contract and freelance roles within your teams to ensure that there is no dip in the level of service the clients have become accustomed to.
• Conduct timeous communication both written and verbal with all stakeholders internally and externally, with a sense of urgency and accuracy.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL

• Experienced leader and a strong understanding of how to motivate and develop high performing teams.
• Experience of building and sustaining meaningful client partnerships whilst maintaining a strong commercial focus.
• Results driven – creation of and delivery against business plans driven by growth targets.
• Excellent communication skills to be able to robustly present ideas to clients, and continually cascade knowledge / news throughout immediate team and the wider business.
• Confident working autonomously with partner or 3rd party agencies.
• Excellent presentation skills – both written and spoken.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Experience in multiple sectors including FMCG, Automotive and Lifestyle.

10+ years of relevant experience in:

• Digital
• Print
• Motion Graphics
• Web Design
• UX-UI
• Artwork
• Production

A Little Bit MORE About Us:

OLIVER+ is a global production portal, part of the Inside Ideas Group. We are a global collective of creatives, technologists & production experts, creating and maintaining world class content in the areas of Film, CGI, Motion Design, Digital, Print and Technology.

We bring scale, expertise, and craft, delivering creative solutions to clients and brands across the globe.

Find us here:

https://oliverplus.agency/

MORE SHOWREEL 2022.mov

https://www.linkedin.com/company/moreglobal/

https://instagram.com/more.global?igshid=NjZiMGI4OTY=

Other Essential Points To Note:

As we are working remotely, it is essential that the ideal candidate have the following in place to ensure there are no delays on delivering work timeously:

• Back-up power supply, if necessary.
• Stable internet connectivity – fibre connection preferable (options can be discussed) in order to connect to remote servers as well as conduct virtual meetings daily.
• Personal computer with relevant capabilities necessary for the role.

• This is a snapshot of the responsibilities & desired deliverables. Other areas for delivery and responsibilities may be added or addressed during the period of employment. This document should not constitute as the sole indicator for responsibilities and delivery, but it can be used as a generic guide to help with managing your performance.

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.