We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages – from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.
WHAT IS WAITING FOR YOU?
- Be considered a LeanIX tool expert both internally and by customers
- Take on ownership of customers and their success with LeanIX
- Maintain a high sense of urgency related to customer requests and prioritize these customer requests
- Answer complex and technical questions based on internal research
- Translate customer feedback into product requirements and reusable content
- Analyze product usage behavior and draw conclusions and recommendations for customers based on this data
- Ensure the success of Customer Success Engineer products with customers
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WHAT ARE WE LOOKING FOR?
- 0-2 years of work experience in IT Management Consulting
- Strong communication and problem solving skills
- Basic knowledge of IT management / the Enterprise Architecture domain
- Have a data-driven understanding of Customer Success
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