Chubb is the world’s largest publicly traded property and casualty insurance company, with over 30,000 employees globally. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
Your Role:
Your role is to assist the NZ Property Underwriting team and deliver a high quality client service. We want to empower you to own the policy and support the Underwriter end to end. This includes (but is not limited to) corresponding with brokers assisting and coordinating Multinational placements, handling accounting or policies queries and working with underwriters to prepare quotes on new business and renewal submissions in line with Chubb’s risk appetite. You will also be responsible for all policy documentation being issued directly to brokers within the set service level agreement.
Your Responsibilities:
Process Management and Customer Service
To ensure all appropriate support and measures are taken for bookings to be registered within the required timeframes, and to the required quality standard applying right first time principle.
Act as first point of contact for processing of complex business.
To review New Business submission to determine opportunities for cross-selling and decision to quote based on Chubb’s appetite and underwriting review.
To prepare Underwriting files for both Renewal and New Business (including but not limited to inputting data into underwriting system, compiling market research, completing raters, referral write-ups, producing and issuing quotes in line with underwriting guidelines).
To liaise with brokers on coverage and pricing inquiries.
To liaise with internal departments for credit control, claims and risk information.
Chasing brokers for outstanding binding instructions or subjectivities.
Assist in the coordination of Multinational placements (including submission review, determining local coverage requirements and calculation of risk premiums and or rates).
To quote and bind endorsements in line with underwriting guidelines and coordinate nil premium amendments to New and Renewal policies.
Assisting with the reconciliation of aged finance items.
Ensure underwriting files are complete and fulfil audit requirement and manage transition of policies.
To ensure policy tracking/workflow tools are accurate and reflect current status of policy at all times.
Support the development and implementation of business processing tools by acting as SME and assisting in requirements gathering and UAT.
Any other ad hoc duties allocated by the NZ Property Manager.
Qualifications
Your Skills & Experience:
Excellent computer literacy
Excellent communication and interpersonal skills both in verbal and written forms
Superior Problem resolution and decision making skills
Proven ability to deliver 'right first time' and lead by example
Proven experience of building and maintaining good working relationships
Experience working to tight deadlines/SLA's is desirable
Pro-active involvement with department objectives & service level
A collegial and constructive approach to working with and supporting colleagues within a team environment
Well-developed and refined analytical and organizational skills
Qualifications:
Obtain or studying toward ANZIIF qualification is desirable.
In return, we offer you the opportunity to work as part of a dynamic and agile environment, with a competitive benefits package, where continuous development is encouraged throughout your career (both professionally and academically).
