Job Title
Customer Order Specialist
Job Description
We are Signify, previously known as Philips Lighting, and we’re looking for a Customer Order Specialist to join our Australia team based in North Ryde.
As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more!
Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.
As a Customer Order Specialist, you’ll be responsible for managing the order to cash process for our valued customer base.
We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch!
What you’ll do
In this role you will contribute to a high level of external customer's satisfaction and excellent operational service. At the same time, you will work closely with a broad set of colleagues from different functions and levels to deliver best in class customer service results to meet operational and financial targets.
You will be responsible for managing the Order to Cash process within defined accounts across B2B and B2C Channels. Your tasks will include:
- Order processing including order allocation.
- Track and tracing of orders.
- Aligning with Supply Chain on stock management.
- Supporting customer enquiries.
- Supporting colleagues with backfill when required.
Your qualifications
This is an early career position with a broad scope to learn and grow. Preferable skills and experience include:
- Customer facing experience (sales desk or call center).
- Order management experience is an advantage.
- Office suite skills, in Outlook, Excel.
- SAP experience.
- Experience in a similar field of technology would be advantageous.
- The desire to learn and grow in a multinational organisation.
Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.
What you’ll get in return
A great team environment, growth and learning opportunities, company discounts, flexibility in workspace.
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
See
#SignifyLife
through the eyes of our employees!